Mobile Maintenance: Putting the Right People Where the Work Is
We all know the traditional approach to apartment maintenance: A superintendent or maintenance person is assigned to each building and that one person oversees its day-to-day needs.
While this model is familiar, it assumes that every building requires the same amount of attention at the same time and that is rarely the case.
One building may have several outstanding requests, while another has very little happening. An employee can have little to do for part of the day simply because they are tied to one location, while residents at another property are waiting for service.
Mobile Maintenance offers a more flexible and efficient approach.
What Is Mobile Maintenance?
Mobile Maintenance uses a coordinated team of technicians to service a customer’s portfolio of properties.
Technicians are not tied to one address. They move between buildings based on maintenance requests, priorities and the amount of work required.
Their time is directed to the properties where it provides the most value.
The idea is simple: put the right technician in the right building when the work needs to be done.
Better Use of Time and Skills
The traditional model focuses on keeping someone in each building. Mobile Maintenance focuses on completing the work over many buildings.
Instead of having a technician remain at a property during a slow period, that technician can move to another building where work is waiting.
Requests can also be assigned to technicians with the appropriate skills for the job.
This allows the mobile team to respond as priorities change throughout the day.
Clear Reporting and Accountability
You as the client receive regular updates on completed work, outstanding requests and priority items requiring attention.
This gives property owners and managers a clear picture of what is happening across their portfolio. They can see what was completed, what remains outstanding and where follow-up may be needed.
The Benefits of Mobile Maintenance
Mobile Maintenance provides customers with:
Skilled technicians who are fully trained in Ontario workplace health, safety and compliance requirements.
Fewer HR and staffing responsibilities to manage.
The ability to free up a rental unit that might otherwise be occupied by a superintendent.
A service that can scale as the portfolio’s needs change.
Flexible staffing based on the actual requirements of each property.
Technicians deployed where and when the work is needed.
A Smarter Way to Deliver Maintenance
Mobile Maintenance combines people, scheduling, work-order management, and communication into one coordinated service.
We do not measure maintenance service by how many employees are sitting in buildings. We measure it by the work completed and the response provided to residents and the information delivered to the customer.
That is Mobile Maintenance: the right resources, in the right place, at the right time.
Looking to learn more about Mobile Maintenance? Get in touch today.